I don’t know…

When was the last time you uttered those words? More to the point, when was the last time you said those words without embarrassment? It's frightening to think that you might not know something...Amos Tversky, Part I Why do we struggle so much to say these words? Does anybody really believe they have the answer... Continue Reading →

How did we do?

When was the last time you were asked that question? Chances are that if you interacted with any type of organisation today, you were prompted to answer this question via a survey, an electronic comment box, a phone call or something along those lines. My question - why? Why have organisations become so fixated on... Continue Reading →

Different

Over the last few weeks, I've had a lot of change in my life. What I recently used to do, think and experience has changed. It's different. Not better, not worse, just different. It is hard not to compare today with yesterday. It is in our nature. It is part of our coping mechanism for... Continue Reading →

Between the Notes

I was recently having a chat with a good friend of mine and she told me about a quote she really likes: La musique est le silence entre les notes.Claude Debussy Ok, we were speaking English so the quote was "music is the silence between the notes." This saying has been attributed to many of... Continue Reading →

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